Today we are teaching you how to manage your Incidents with GetComplied.
GetComplied is a platform that helps you run your Projects in what concerns the GDPR and user rights. It offers features to manage your policies, cookies, compliances, and others.
It has a feature called “Incidents”, where you can manage your users’ rights, such as:
You can gather in one single platform all these requests and make sure they’re requested as fast as possible. GetComplied also notifies you every time there is a new incident with each specific user.
How to manage incidents?
First of all, you need an account in GetComplied. If you still don’t have one you can do it here.
When you are logged in, on the main panel go to the Incidents section
When in the Incidents for the first time you’ll see an empty panel since you don’t have any incidents yet.
There are 2 ways to know if you have incidents:
- You receive a direct contact from a user on the email provided, that is added manually with the add button along with all the information given.
2. The user does it in the GetComplied form and you receive an email like the one below.
Then, you go to GetComplied’s Incident section and the incident should appear like this:
When you get an incident you can:
- Solve it yourself;
- Assign the task to someone on your team;
- Comment the incident;
- View the incident and what it concerns;
- View the history of the user’s incidents.
When you select it after you solve the issue you can mark it as concluded, or if it’s another case, deny it.
Solving each situation
When you get an incident, you have to first check what it concerns.
You can do it by clicking on “view” on the incidents section.
In our example, we have “firstname.lastname@example.org” asking to be forgotten or deleted from our database.
Now it’s time to go on 1. “Contact” section to look for the client’s data and delete it.
2. Delete the contact as requested.
Is it done?
For now, you just fulfilled the user’s request.
Make sure to notify the user so he knows that his rights have been fulfilled.
As said above, GetComplied can handle user rights and requests to help you comply with the GDPR in all aspects.
If you still have any doubts about Incidents make sure you contact us either on social media or email email@example.com.
We also have a live chat you can use anytime with this icon on the bottom right corner:
Click it to chat with us anytime.